SAFE-T Claim
Also known as: Seller Assurance for E-commerce Transactions
A claim type for FBM sellers requesting reimbursement on customer-initiated returns where Amazon issued a refund without your input.
SAFE-T (Seller Assurance for E-commerce Transactions) claims are reimbursement requests filed by FBM (merchant-fulfilled) sellers when Amazon refunded a customer without consulting the seller — typically because Amazon decided the buyer was right under the A-to-Z guarantee. SAFE-T is the appeal mechanism: "Amazon refunded my customer; I have evidence the customer was wrong; please reimburse me."
SAFE-T claims have strict evidence requirements: tracking proof, photos of the shipped product, customer communication records, and a clear explanation of why the refund was inappropriate. Approval rates run somewhere around 60-70% for well-documented claims, much lower for undocumented ones.
SAFE-T does NOT apply to FBA orders — for FBA, Amazon handles the customer experience and the reimbursement category is "customer return discrepancy" rather than SAFE-T. The two categories follow different filing procedures and different evidence rules. See the Complete FBA Reimbursement Guide for both procedures.